World Economic Forum Mobile Financial Services Development Report 2011

World Economic Forum Mobile Financial Services Development Report 2011



World Economic Forum


Licensed under Creative Commons Attribution 3.0


The Mobile Financial Services Development Report 2011 provides a comprehensive analysis of more than 100 variables across 20 countries in Africa, Latin America and Asia. The report measures the critical factors necessary to achieve meaningful scale of mobile financial services and to meet the needs of billions of individuals excluded from the formal economy.

The report takes a wide-ranging view in assessing the factors that contribute to the long-term development of mobile financial services. Along with including mobile payments and transfers, vital financial services such as savings, credit, and insurance are also within the Report’s scope.

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Measures of mobile financial services development are captured across seven pillars:

1. Regulatory proportionality

2. Consumer protection

3. Market competitiveness

4. Market catalysts

5. End-user empowerment and access

6. Distribution and agent network

7. Adoption and availability

The report highlights that the adoption of mobile financial services is currently confined to a few countries where access to financial services has been historically constrained and the scope of services limited to mobile money transfer. The findings also suggest that the adoption of financial services such as savings, credit and micro-insurance are nascent and that regulatory environments, market competitiveness and the financial literacy of end-users all need to be collaboratively addressed before meaningful scale can be achieved.

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