The True Cost of Relying on Voicemail and Automated Prompts
Weâ€™ve all experienced the command prompt runaround when phoning any number of companies. Weâ€™re instructed to â€śplease press x,â€ť followed by ten minutes of automated directions. Realistically, people would much rather be directed to customer service, so why has it become a mission just to be re-routed for human interaction?
Statistics show that 90% of US consumers prefer to resolve their customer service issues using the telephone. 75% prefer the face-to-face method and online options take the backburner, as company website or email options account for 67% of consumers. Not far behind are the 47% who use online chat help, along with 22% turning to both text messaging and social media sites.