Social Media and the Future of Customer Support

Social Media and the Future of Customer Support

Social media has become a mainstay for all things business and personal. Businesses are using it for marketing and customer engagement: consumers use it for networking, entertainment, and more. But now both groups are starting to use the platform for customer support.

http://www.zendesk.com/blog/social-media-and-the-future-of-customer-support

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