Improvements in Search for More Intelligent Self-Service

Improvements in Search for More Intelligent Self-Service

Global consumers are growing increasingly tech-savvy, and most expect their favorite brands and companies to embrace technology as well, especially when it comes to customer service. Turns out, customers are not only ready for self-service but the majority actually prefer it. Is your brand delivering? We take a look at what customers want when they visit your self-service site, and what steps you should take to ensure your brand is providing excellent self-service.

http://www.zendesk.com/blog/search-for-more-intelligent-customer-self-se...

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