Improvements in Search for More Intelligent Self-Service
Global consumers are growing increasingly tech-savvy, and most expect their favorite brands and companies to embrace technology as well, especially when it comes to customer service. Turns out, customers are not only ready for self-service but the majority actually prefer it. Is your brand delivering? We take a look at what customers want when they visit your self-service site, and what steps you should take to ensure your brand is providing excellent self-service.