How Social Media and Mobile Technology Impact the Customer Experience

How Social Media and Mobile Technology Impact the Customer Experience

The Internet, social media, and mobile technology have provided consumers with multiple ways to interact with companies directly and influence peers' buying decisions. Businesses need to ensure they are fulfilling their customers' relationship expectations with an exceptional customer experience. This infographic explores the effect that social media and mobile technology can have on the customer experience and their resulting impact on a company's brand.

http://www.avaya.com/usa/campaign/socialmedia-mobiletechnology/#

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