Delayed Connection: Shoppers Expect Immediate Response

Delayed Connection: Shoppers Expect Immediate Response

When it comes to service, it seems that customers' patience runs low. Shoppers want dedicated service instantaneously, and while brands may have multiple channels of communication, most people still prefer the old-fashioned route: the phone. What consequences do retailers face if they don't meet the immediate demand for instant customer service? Let's take a look.

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